okazz Frequently Asked Questions

okazz requires standard KYC (Know Your Customer) documents before processing your first withdrawal. You will need to submit a government-issued photo ID — a National Identity Card (NID), passport, or driving licence — along with proof of address such as a recent utility bill or bank statement dated within the last three months. Documents can be uploaded directly from your account dashboard. Verification is typically completed within 24 hours on business days.

No — okazz strictly allows one account per person. Operating multiple accounts is a violation of our Terms and Conditions and may result in the closure of all associated accounts and forfeiture of any pending balances. If you have forgotten your login credentials, use the password reset option on the login page or contact support via live chat to recover your existing account.

You can reset your okazz password in seconds by clicking "Forgot Password" on the login page and entering the email address linked to your account. A password reset link will be sent to that email within a few minutes. If you no longer have access to that email address, contact the okazz support team via live chat and a support agent will guide you through the identity verification process to restore access.

To permanently close your okazz account, contact our support team through the live chat feature inside your account dashboard or email us at support at okazz.io. Before closure, any remaining balance will be returned to you via your last used withdrawal method after standard verification checks. If you are considering account closure due to gambling concerns, we strongly recommend exploring our self-exclusion options first — they offer temporary breaks without permanently losing your account.

Depositing via bKash on okazz is fast and straightforward. Log in to your account, navigate to the Cashier section, select bKash as your payment method, and enter the amount you wish to deposit. You will be shown the okazz bKash merchant number — send the payment from your bKash app using the Send Money option, then confirm the transaction reference number in the okazz cashier. Your balance is credited within minutes.

Nagad deposits on okazz are processed almost instantly — in most cases your account balance is updated within 1 to 5 minutes of the transaction being confirmed on the Nagad network. If your deposit has not appeared after 15 minutes, take a screenshot of the Nagad transaction confirmation and contact okazz support via live chat with the reference number. Our team will manually trace and credit the deposit.

Yes, okazz accepts deposits via Rocket, the mobile financial service operated by Dutch-Bangla Bank. The process mirrors bKash and Nagad: go to the Cashier, select Rocket, enter your deposit amount, and send the payment to the displayed okazz Rocket number from your Rocket app. Enter the transaction ID to confirm. Rocket deposits typically reflect in your okazz balance within 2 to 10 minutes.

The minimum deposit amount on okazz is ৳200 BDT across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no minimum deposit required beyond this threshold, making okazz accessible even for casual players who prefer to start small. For bank card deposits via Visa or Mastercard, the minimum may vary — check the Cashier page for the most current limits.

The minimum withdrawal on okazz is ৳500 BDT. Before your first withdrawal is processed, your account must pass KYC verification — ensure your NID and proof of address are uploaded and approved. Withdrawals to bKash, Nagad, and Rocket are typically processed within 1 to 24 hours after approval. Bank transfers to accounts at BRAC Bank, Islami Bank, Sonali Bank, or City Bank may take 1 to 3 business days.

okazz does not charge its own fees on standard deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges in line with their published fee schedules — okazz has no control over these third-party costs. For bank transfers, your bank may apply a processing fee on their end. Always check current limits on the okazz Cashier page, as they are subject to periodic updates.

To bet on cricket on okazz, navigate to the Cricket section from the main menu and browse the list of available matches — this includes BPL, IPL, T20 World Cup, ODI series, and matches featuring the Bangladesh Tigers. Click on any match to view the available markets (match winner, top batsman, total runs, live in-play odds, and more), select your bet, enter your stake in BDT, and confirm. In-play betting is available on selected matches with real-time odds updates.

okazz hosts a large library of slot games from leading providers including Pragmatic Play, NetEnt, and Microgaming. The selection ranges from classic 3-reel fruit machines to modern 5-reel video slots with bonus rounds, free spins, and progressive jackpots. You can browse the full catalogue in the Slots section, filter by provider or feature, and most titles offer a demo-play mode so you can try them before betting real money.

Yes — okazz is fully optimised for mobile play on both Android and iOS devices. The platform runs entirely in your mobile browser with no app download required. All games, including live casino tables, cricket betting markets, and slots, are available in a responsive mobile layout. For the best experience, use an up-to-date version of Chrome, Firefox, or Safari on a stable internet connection (4G, LTE, or Wi-Fi).

RTP stands for Return to Player — it is the percentage of total bets a slot game pays back to players over millions of spins. For example, a slot with 96% RTP will theoretically return ৳96 for every ৳100 wagered over the long run. All slot games on okazz come from certified providers, and the RTP figures are set by the game developers and verified by independent testing labs. Higher RTP does not guarantee a win in any individual session, but it is a useful metric for comparing games.

okazz's live casino section is powered by leading providers including Evolution Gaming and Ezugi, offering real-time table games streamed in high definition with professional dealers. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Live Andar Bahar, and several game-show style experiences. All live games run 24 hours a day and are accessible from both desktop and mobile browsers without any additional software.

okazz offers a welcome bonus for new players on their first deposit. The bonus amount is credited to your account automatically after your qualifying deposit clears. All welcome bonuses are subject to wagering requirements — this means you must bet the bonus amount a specified number of times before any winnings from it can be withdrawn as cash. Full terms, including minimum odds for sports bets and eligible games for casino bonuses, are listed on the promotions page of your account.

Wagering requirements (also called rollover requirements) specify how many times you must bet a bonus before converting it into withdrawable cash. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place ৳10,000 in total bets. On okazz, sports bets at minimum odds of 1.50 and most slot spins count at 100% towards wagering. Live casino games and certain excluded titles may contribute at a lower rate or not at all — always check the specific bonus terms.

Yes — all bonuses on okazz come with an expiry window. If the wagering requirements attached to a bonus are not completed within the specified time frame (typically 7 to 30 days depending on the promotion), the bonus and any associated winnings are removed from your account. The expiry countdown begins from the moment the bonus is credited, not from when you first start using it, so it is worth starting your wagering promptly after claiming any offer.

Yes — okazz runs regular promotions for existing players beyond the initial welcome offer. These include reload bonuses on subsequent deposits, free spins on featured slot titles, cashback offers on sports betting losses, and seasonal promotions tied to major cricket events like the BPL, IPL, and T20 World Cup. During festive periods such as Eid and Pohela Boishakh, okazz also runs limited-time bonus campaigns. Check the Promotions section of your account dashboard for all currently active offers.

okazz uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers, ensuring that your personal details and financial transactions are secure at all times. Player funds are held in segregated accounts, separate from operating funds. All casino games on okazz come from certified third-party developers whose RNG (Random Number Generator) outcomes are regularly audited. We recommend always accessing okazz from the official URL and enabling two-factor authentication on your account.

okazz takes data privacy seriously. We collect only the personal information necessary to operate your account and process transactions — including your name, date of birth, contact details, and payment information. This data is stored on secured servers and is never sold to third parties. For full details on what data we collect, how it is used, and how long it is retained, please read the okazz Privacy Policy page.

The minimum age to register and play on okazz is 21 years old. This is a hard requirement — not a guideline. Age is verified at registration and again before the first withdrawal. If okazz identifies that an account belongs to a person under 21, the account will be closed immediately and all deposited funds will be returned. We do not make exceptions to this policy under any circumstances.

Yes — okazz has a formal self-exclusion programme available to all registered players. You can request a self-exclusion period ranging from 30 days to 5 years, or opt for permanent exclusion. During the exclusion period, your account is frozen, login is disabled, and all promotional communications are stopped. To initiate self-exclusion, visit the Responsible Gaming section of your account dashboard or contact our 24/7 support team via live chat.

Yes — okazz provides daily, weekly, and monthly deposit limit controls in the Responsible Gaming section of your account dashboard. Once a limit is set, okazz will decline any deposit attempt that exceeds it within the chosen period. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour reflection period before the change is applied, giving you time to reconsider.

The fastest way to reach okazz support is via the live chat feature inside your account dashboard, which is staffed 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). For non-urgent queries you can also email us at support at okazz.io. Our support team can assist with account issues, deposit and withdrawal queries, bonus questions, responsible gaming tools, and technical problems. We aim to respond to all email queries within 24 hours.